If your first Google Ads account was suspended due to issues like inappropriate location and payment issues, and you’re now unable to create a new account, it can be frustrating. Google Ads takes policy violations seriously, and they have a strict set of rules in place to prevent abuse of their platform. This guide will walk you through why you may be encountering difficulties in creating a new account and how you can resolve the issue.
Why Was My Google Ads Account Suspended?
Google Ads suspends accounts for a variety of reasons, and inappropriate location and payment issues are among the most common. Below are some potential causes:
1. Inappropriate Location
Google Ads has strict location policies in place to ensure that advertisers are targeting users in appropriate regions. If your account was flagged for using an inappropriate location, this might mean:
- You targeted a location that violates Google’s advertising policies.
- The location data you provided didn’t match the geographic region where your business is actually located.
2. Payment Issues
Payment-related suspensions are another common reason for account suspension. This can happen if:
- The payment information provided is incorrect or inconsistent with other details in your account.
- There were issues with chargebacks, disputes, or fraudulent payment attempts associated with your account.
- You used a payment method that was flagged by Google as risky or non-compliant.
When an account is suspended due to either location or payment issues, Google may take action to prevent the account from being used again, even if you try to create a new one.
Why Can’t I Create a New Google Ads Account After Suspension?
If your Google Ads account has been suspended, Google might restrict you from creating a new account for a few reasons:
1. Account Linking and Detection
Google uses advanced systems to detect and link accounts that are created by the same user. If your first account was suspended, your new account may be automatically flagged due to the detection of the same payment information, IP address, or other identifying details.
2. Violation of Google Ads Policies
If the suspension was due to violations of Google Ads’ policies (such as targeting inappropriate locations or using improper payment methods), Google may prevent the creation of a new account to enforce compliance with their guidelines. They do this to ensure that advertisers adhere to the platform’s rules and prevent abuse.
3. Account Ban or Lifetime Suspension
In some cases, if an account has been permanently suspended for serious violations, Google may impose a lifetime ban on that account. This means you may not be able to create new accounts using the same business details, payment methods, or IP address.
How to Resolve Issues and Create a New Account
If your Google Ads account was suspended and you are unable to create a new one, here are the steps you can take to resolve the issue:
1. Address the Issues with Your Suspended Account
Before attempting to create a new account, it’s essential to resolve the issues that caused your first account to be suspended. This includes:
- Reviewing your location settings: Make sure you are targeting the correct regions based on Google’s advertising policies.
- Fixing payment-related issues: Double-check that your payment method is valid, and clear up any disputes with your payment provider.
Once you’ve addressed the problems, you can submit an appeal to Google Ads to request the reinstatement of your account. The appeal process can be done through your Google Ads account by navigating to the suspension notification and following the instructions provided.
2. Submit an Appeal for Account Reinstatement
If your account was suspended for policy violations and you believe you’ve resolved the issues, you can submit an appeal. Here’s how:
- Log into Google Ads: Go to your Google Ads account and find the account suspension notice.
- Submit your appeal: Follow the instructions to appeal the suspension, providing a detailed explanation of how you’ve resolved the issue. Make sure to include any relevant documentation that proves you’re complying with Google’s policies (for example, proof of correct payment information or proper location targeting).
- Wait for a response: It can take several days for Google to review your appeal and respond. Be patient and monitor your email and Google Ads account for updates.
3. Create a New Account with Caution
If you are still unable to restore your suspended account or if Google denies your appeal, you might consider creating a new Google Ads account. However, you must be cautious when doing this:
- Avoid using the same payment method: If your first account was suspended due to payment issues, try using a different payment method or credit card for the new account.
- Use different location information: If the suspension was related to inappropriate location targeting, make sure you target appropriate locations in your new account.
- Check your website and ad content: Ensure that your website and ads comply with Google’s advertising policies. Violating policies again could result in another suspension.
- Use a new IP address or network: If your first account was suspended for using the same IP address, try creating the new account from a different location or network.
4. Contact Google Ads Support
If you are still having trouble, reaching out to Google Ads Support can help. They can provide guidance on why you’re unable to create a new account and help resolve any outstanding issues. Depending on the severity of the suspension, Google might offer further steps for restoring your account or creating a new one.
Key Takeaways
If your first Google Ads account was suspended for issues like inappropriate location and payment problems, it can be challenging to create a new account. However, by following these steps, you can increase your chances of resolving the suspension:
- Address the suspension issues: Fix the problems that caused the suspension (location or payment issues) and submit an appeal.
- Create a new account cautiously: If the suspension is not lifted, try creating a new account while following Google Ads’ policies and using different payment information or location data.
- Contact support: If you’re still unable to create a new account, reaching out to Google Ads Support can help clarify the next steps.
By carefully following the process and ensuring compliance with Google Ads’ policies, you’ll have a better chance of reinstating your account or creating a new one that meets their requirements.