If your Google Ads account has been suspended and you’re having trouble validating your payment method, specifically with your Revolut card, it can be frustrating, especially when Google only offers you the option to use cards that are not related to the one you prefer. Here’s how to resolve the issue and get your campaign back on track.
Why Is My Google Ads Account Suspended Due to Payment Issues?
Suspensions related to payment methods can happen for a variety of reasons, including:
- Incorrect or unverified payment information: If your payment method (such as a credit or debit card) was flagged as incorrect or could not be verified, Google Ads may suspend your account until you update the information.
- Fraudulent or suspicious payment activity: If Google detects unusual activity or potential fraud, they may suspend your account as a precaution.
- Ineligible payment methods: Google Ads has specific requirements for payment methods, and certain cards, like Revolut, may not always meet their criteria in some regions or for certain payment systems.
If you are being asked to validate the wrong card or the platform does not allow you to use your Revolut card, there are steps you can take to resolve the issue.
How to Validate Your Revolut Card with Google Ads
Since you must use your Revolut card for accounting reasons, follow these steps to try to resolve the payment validation issue:
1. Check Your Revolut Card Compatibility
Google Ads may not accept certain prepaid cards or online banking cards depending on the country you are in. While Revolut cards are generally accepted by many online platforms, they may not be supported for payment on Google Ads in certain locations.
To check if your Revolut card is eligible for use:
- Visit Google Ads Help Center and review the payment method guidelines.
- Verify with Revolut: Contact Revolut support to ensure that the card is enabled for international online transactions and payments to platforms like Google Ads.
2. Ensure Your Revolut Card Is Set Up Properly
Before trying again to use your Revolut card, ensure the following:
- Activated card: Make sure your Revolut card is activated and linked to your account.
- Sufficient balance: Check that your Revolut card has enough funds to cover the Google Ads charges.
- Valid billing information: Ensure that the billing information on your Google Ads account matches the information associated with your Revolut card.
3. Update Payment Information
If Google Ads does not automatically show your Revolut card as an option, you can manually update your payment information in Google Ads by following these steps:
- Log into your Google Ads account: Navigate to the Billing & Payments section.
- Add a New Payment Method: Select the option to add a new payment method and enter your Revolut card details.
- Ensure that all fields are correctly filled out, including the card number, expiration date, and billing address.
- Set Your Revolut Card as the Default Payment Method: After entering your Revolut card details, make sure to set it as the primary payment method.
4. Submit a Request to Google Ads Support
If you are still unable to validate your Revolut card, contact Google Ads support directly. Here’s how you can do this:
- Go to the Google Ads Help Center: You can find the contact options by navigating to the “Help” section.
- Use the Contact Form: Fill out the form with details about your payment issue. Clearly explain that you are attempting to use a Revolut card and the system only offers alternative cards.
- Provide Details: In your message, include relevant details such as the card type, the issue you are facing, and any troubleshooting steps you’ve already taken.
By contacting support, you can get clarification on why your Revolut card is not appearing as an option and possibly work with Google Ads to resolve the issue.
5. Explore Alternative Payment Verification Methods
If you absolutely need to use your Revolut card but Google Ads is not accepting it, inquire with Google Ads support about other verification methods. Some possible solutions might include:
- Using a linked bank account: If Revolut offers a linked bank account option, you may be able to use that as a payment method.
- Using PayPal: If Revolut allows linking to PayPal, you can add PayPal as a payment method and then link it to your Google Ads account.
- Virtual Cards or Other Prepaid Options: If Revolut is not supported, you may ask if Google Ads accepts virtual cards or other prepaid options that are linked to your Revolut account.
How to Prevent Payment Issues in the Future
To avoid future suspensions or issues with payment validation, follow these best practices:
- Regularly check your payment methods: Ensure your payment method is always up-to-date and valid in your Google Ads account.
- Verify payment methods before updating: If you change your payment details, double-check that the new card or method is eligible for Google Ads.
- Monitor your billing cycle: Ensure that your Revolut account has sufficient funds before the billing cycle begins to avoid disruptions.
By maintaining an active and valid payment method and regularly updating your billing details, you can ensure smooth campaign management in Google Ads.
Conclusion
If you are experiencing issues with validating your Revolut card for your Google Ads campaign after your account was suspended, it’s important to follow the steps above to resolve the issue. Ensure that your Revolut card is compatible, correctly set up, and properly linked to your Google Ads account. If the system is still not allowing you to validate the card, reach out to Google Ads Support for further assistance and explore other payment verification methods.
By taking these steps and ensuring all your payment details are accurate, you’ll be able to get your campaign back on track and avoid future payment-related issues.