Creating effective prompt chains for onboarding feedback loops is crucial to gathering insights that help improve user experiences and overall onboarding processes. Below is a chain of prompts that could guide users through an onboarding feedback loop, allowing you to collect data, address pain points, and iterate quickly:
1. Initial Feedback Prompt (Post-Onboarding Completion)
“Thanks for completing the onboarding! We’d love to hear about your experience. On a scale from 1 to 10, how easy was it for you to get started with [product/service]?”
2. Experience Exploration Prompt
“What was the most helpful part of the onboarding process, and why?”
3. Pain Points Identification Prompt
“Were there any parts of the onboarding process that you found confusing or difficult? Please describe.”
4. Feature Clarity Prompt
“Did the onboarding process clearly explain the key features of [product/service]? If not, which features would you like more information on?”
5. Expectations vs. Reality Prompt
“How well did the onboarding process meet your expectations? Were there any surprises?”
6. Motivation and Engagement Prompt
“What motivated you to continue through the onboarding process? Was there a moment or feature that particularly engaged you?”
7. Support and Resources Prompt
“Did you feel you had access to enough support and resources during onboarding (e.g., tutorials, FAQs, customer support)? If not, what additional resources would have been helpful?”
8. Product Understanding Prompt
“After completing the onboarding, how confident do you feel about using [product/service] effectively? Is there anything you feel unsure about?”
9. Onboarding Duration Feedback Prompt
“Did you feel the onboarding process was too long, too short, or just right? Please explain your answer.”
10. Improvement Suggestion Prompt
“What would you suggest to improve the onboarding process for future users?”
11. Final Rating Prompt
“On a scale from 1 to 10, how likely are you to recommend this onboarding experience to a friend or colleague?”
This chain starts with general experience feedback and digs deeper into specific elements of the process. Each prompt aims to capture a key part of the user journey, making it easier to analyze trends and prioritize changes. You can tailor the prompts to focus on particular aspects you want to explore, but this general chain provides a solid foundation.
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