If you’re experiencing the issue of not being able to view your active ad at the ad level in the new Google Ads interface, even though it’s running and generating impressions, there may be a few potential causes and solutions you can try. Below are steps to help resolve this display glitch:
1. Clear Cache and Cookies
Sometimes, the browser cache or cookies can cause display issues in Google Ads. Clearing your cache and cookies ensures that you’re viewing the most up-to-date version of the page.
Steps to Clear Cache and Cookies:
- In Chrome: Go to
Settings > Privacy and security > Clear browsing data. Choose “All time” as the time range and check the boxes for “Cookies and other site data” and “Cached images and files.” Click on “Clear data.” - In Firefox: Go to
Settings > Privacy & Security > Cookies and Site Data > Clear Data. - In Edge: Go to
Settings > Privacy, search, and services > Clear browsing data.
After clearing your cache and cookies, log back into your Google Ads account to see if the ad displays correctly.
2. Disable Any Active Filters
In some cases, the ad might be hidden because an active filter is restricting the display of your ad. Ensure that no filters are applied.
Steps to Check Filters:
- In your Google Ads account, go to the Ads & Extensions tab.
- Check the filter settings at the top of the table.
- Make sure that “All” is selected under Ad Status or any other filters that may be affecting your ad visibility.
- If any filters are active (such as “Paused” or “Disapproved”), remove them to allow all ads to display.
3. Check Your Ad Status
Even though your campaign and ad group are running, the ad status might not be updating correctly. It’s important to verify the ad’s status.
Steps to Verify Ad Status:
- Navigate to the Ads & Extensions tab.
- Look for the Ad Status column. Make sure it says “Approved” or “Eligible.”
- If the ad is showing as “Pending Review” or “Under Review,” it may take time for it to show up in the interface.
4. Use Google Ads Editor
If the new interface continues to be problematic, you can use Google Ads Editor to manage your ads.
- Download Google Ads Editor from the official Google Ads site.
- Open the Editor, download your account data, and check if your ad appears there.
- You can make any necessary changes and upload them directly from the Editor.
This can help ensure that your ads are running properly, even if they aren’t showing up correctly in the main interface.
5. Switch Browsers or Use Incognito Mode
If you’ve already tried switching browsers, ensure that no extensions or cached data are affecting the view. Sometimes, an extension or browser settings may interfere with the page rendering.
Try Incognito/Private Mode:
- Open a new incognito or private window in your browser.
- Log into Google Ads and check if your ads are now displaying correctly.
6. Check for Platform Bugs or Updates
Occasionally, platform bugs or interface updates can cause temporary glitches. Check the Google Ads Help Center or Google Ads Community Forum to see if other users are experiencing the same issue. You can also visit the Google Ads Status Page to check for any ongoing issues with the platform.
7. Reach Out to Google Ads Support
If none of the above solutions work, it’s best to contact Google Ads Support for further assistance.
- Go to the Help section of your Google Ads account.
- Click on Contact us and select an option for contacting support (email, phone, or chat).
- Provide them with the details of the issue, including any troubleshooting steps you’ve already taken, such as clearing filters and switching browsers.
By contacting Google Ads Support, they can further investigate your account to resolve the issue.
Conclusion
If you’re unable to view your active ad in the new Google Ads interface, it could be due to filters, cache, status discrepancies, or a platform bug. By following the steps above, such as clearing cache, disabling filters, using Google Ads Editor, and checking for updates, you should be able to resolve the issue. If the problem persists, contacting Google Ads Support is the best course of action.