To create internal help articles, you can follow a straightforward process:
1. Identify Core Topics:
Start by identifying common issues or frequently asked questions that need to be addressed within your system, product, or service. Look at support tickets, customer queries, and feedback.
2. Article Structure:
Each help article should follow a clear, user-friendly structure. A typical structure would include:
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Title: Clear and concise.
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Introduction: A short introduction to the issue or task.
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Steps or Instructions: Break down the solution into easy-to-follow steps.
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Visual Aids: Use screenshots or diagrams to clarify steps if needed.
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Troubleshooting: Include any common mistakes and how to avoid them.
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Related Articles/Links: Point to any other related help articles.
3. Use Plain Language:
Avoid technical jargon. Write in simple terms that anyone can understand, ensuring it’s accessible to both tech-savvy and non-technical users.
4. Focus on Self-Sufficiency:
The goal of internal help articles is to allow users to solve problems on their own without needing to contact support. Ensure your articles are comprehensive yet easy to navigate.
5. Review and Update Regularly:
An internal knowledge base should be a living document. Regularly review and update articles to keep them relevant, especially as your product or service evolves.
Would you like me to generate a specific internal help article for your site? If so, share the topic!
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